Questions, answered plainly.

About ten minutes to authorize access, then nothing. You read a monthly report if you feel like it.

We use Amazon's official Selling Partner API with read-only permissions, file claims that are documented and substantiated, and do not mass-submit weak claims. Spraying Seller Support with unsupported claims is what creates account friction, and it is also a bad way to get paid.

Because Amazon has no API for filing a reimbursement claim. The API gives us the data to find what you are owed; claims themselves are submitted as cases in Seller Central's case log. To open and answer those cases on your behalf, we need a user seat scoped to case management and reporting.

Every reimbursement service works this way. Some are just less upfront about it. Full explanation here.

Because since March 2025 Amazon reimburses lost and damaged inventory at manufacturing cost, and without documentation it uses its own internal estimate — which runs below what sellers actually paid. Cost documentation on file is the difference between being reimbursed properly and being reimbursed low, on every inventory claim.

We collect it during onboarding, store it encrypted and isolated to your account, and attach it automatically to claims that need it. You can export or delete it at any time.

Claims outside their window, claims Amazon already paid automatically, duplicates, losses that are genuinely the seller's fault, inventory claims with no cost documentation behind them, speculative dimension disputes, and appeals with no new evidence. Filing weak cases damages how Amazon handles your account's future claims, and you are the one who pays for that. The full list is published.

Every check we run is published by name, grouped into inbound shipments, warehouse inventory, returns and refunds, fee overcharges, storage and surcharges, and removals. Take that list to your current service and ask which ones they cover.

All of them. Every case appears in your own Seller Central case log with the full correspondence, because it is your account. Nothing happens in a private dashboard you cannot audit.

Case management and the reporting views tied to the claim types we work. Not listings, not pricing, not advertising, not payments or bank details, not user administration. If a permission is not needed to find or file a claim, we do not want it — narrower access is less risk for you and less liability for us.

No. Never. Anyone who asks for it should be declined.

Technically yes, but overlapping claims cause duplicate filings and confusion, and you can end up paying commission twice on the same dollar. The more useful thing is to run our free audit and see what your current service is not catching — particularly on the fee side.

It is the prevention half of the service. We model your products and packaging against Amazon's size-tier boundaries, find the SKUs sitting just barely on the expensive side of a threshold, and give you the specific packaging change that moves them down a tier. It is included for recovery clients at no extra cost, and available standalone for a flat project fee. Details here.

The search is automated: evaluating thousands of packaging configurations against the fee table and your sales velocity, then ranking them by projected annual saving. That is arithmetic at a volume nobody wants to do by hand. Whether a given configuration is actually manufacturable, protective, and worth doing is decided by a person who has shipped physical product. We are not going to pretend otherwise.

It can, which is why it is part of the analysis rather than an afterthought. Dimension changes on a live ASIN need the listing updated and often a fresh measurement, and a bad transition can leave you billed at the old tier for weeks. We flag which changes are clean, which need sequencing around an inbound shipment, and which are not worth the disruption.

Amazon controls that timeline, not us. Some claims resolve in days, others take weeks, and appeals take longer. We report what has been filed and what has landed so you always know where things stand.

Effective October 23, 2024, Amazon reduced the window for filing manual reimbursement claims from 18 months to 60 days from the relevant event. Claims filed after that are not considered, regardless of how legitimate they are. This is the single most important change in FBA recovery in years, and it is why monitoring beats auditing.

Effective March 31, 2025, Amazon reimburses lost and damaged FBA inventory based on your product's manufacturing cost — what it cost to source or produce — rather than its selling price. Shipping, duties, and handling are excluded. Sellers have widely reported inventory recoveries falling by half or more.

If you do not supply cost documentation, Amazon applies its own internal estimate, which is typically lower than your actual cost. Getting invoices filed correctly and on time is now a large part of the job.

No — and that is the core of our approach. An incorrect fee is refunded as the actual dollar amount you were overbilled. It is not valued at manufacturing cost. More on fee overcharges.

Some of it, yes. The automated system catches a portion of lost and damaged inventory. It does not verify that your product was measured correctly, does not catch most return discrepancies, does not appeal its own denials, and does not care about your expiring window. Seeing occasional automatic credits is precisely what convinces sellers everything is fine.

Possibly, and we would rather say so. Below roughly $250K in annual FBA revenue, a DIY tool at $15–80 a month will usually serve you better than any commission service, ours included. Run the estimator honestly: if the recoverable number is small, the ten percent we would earn is not worth your onboarding time or ours.

Where we earn our keep is complexity — large catalogs, bulky or fragile products, high return rates, frequent packaging changes.

For some sellers that is genuinely the right answer, and we will tell you so. What those tools do is flag discrepancies. What they do not do is assemble the evidence, file the case, answer Amazon's first denial, escalate with the specific policy, chase it to payment, or get your product's dimensions corrected so the overcharge stops.

Under an 18-month window, a flag you get to next month was still worth something. Under sixty days, a flag nobody acts on is worth nothing. The question is not tool versus service, it is whether anyone is actually going to do the work.

Three ways, concretely. Our rate is 10% rather than the ~25% most of them charge. Fee-overcharge and dimension recovery is our lead product rather than an add-on — the two competitors with a real product for it both sell it separately, on top of their 25%. And we do the prevention work, modelling your packaging against the size-tier boundaries so the overcharge stops recurring, at no extra cost.

What they have that we do not is scale and a long track record. If that matters more to you than the above, they are a reasonable choice and we are not going to pretend otherwise.

Because the tooling does most of the detection work, and because 25% was priced for an era of large one-time back-audits that no longer exists. Full pricing.

None. No setup fee, no monthly fee, no minimum, no cancellation fee.

You owe nothing.