Terms of Service

These terms are the agreement between you (the business that opens a FeeBulldog account) and us. They are written to describe what FeeBulldog actually does. If something here does not match what you see us do, tell us at admin@feebulldog.com.

1. Who we are

The service is provided by FeeBulldog (“FeeBulldog”, “we”, “us”). You can reach us at admin@feebulldog.com.

2. What the service is

• We read your Amazon reports — inventory ledger, reimbursements, returns, removals, inbound shipments, fee, storage and settlement reports — and look for FBA fee overcharges and for lost, damaged, returned, removed or inbound inventory Amazon has not reimbursed.
• We prepare and file cases with Amazon on your behalf. Our team opens them in Seller Central through the user seat you grant us, replies when Amazon asks for more, and appeals denials we believe are wrong. Amazon has no API for opening a case, so every case is filed by a person and appears in your own Seller Central case log.
• We track each case until Amazon pays, denies or closes it, and check your Amazon reports for the payment.
• We decide what to file. We only file what we believe is inside Amazon’s claim window and can be supported. Amazon limits how many cases of some kinds an account can open each month (for example remeasurement requests), so we rank what we find and may decline weak items. Declined items and the reason are recorded in your account. What we file and refuse.
• Cost-control and packaging analysis is included at no extra charge.

3. Amazon decides every outcome

Amazon alone decides whether a case is paid, how much it pays, and whether it later takes a payment back. Claim windows and eligibility rules are Amazon’s, and Amazon changes them. We do not guarantee any recovery, amount, approval rate or timeline. Estimates on this site and in your dashboard are estimates, not promises. Anything that falls outside Amazon’s window before it can be filed — including items older than the window when you join — generally cannot be recovered by anyone.

4. The access you give us

• A Seller Central user seat. You invite cases@feebulldog.com under Settings → User Permissions, limited to case management and reports. We use it to download your reports and to open and answer cases. We do not use it for listings, pricing, advertising, payments or users.
• Read-only Amazon API access, later and optional. Once Amazon approves our developer application, we will offer a read-only Selling Partner API connection that delivers the same reports automatically. It is not offered today.
• We never ask for or store your Seller Central password.

By granting this access you authorise us to read your account data and to open, answer and appeal cases (including reimbursement claims, fee disputes and remeasurement requests) on your behalf, and you confirm you are entitled to grant it for the business. You can remove the seat or the API connection yourself at any time. If you do, we can no longer pull reports or file, and cases approaching Amazon’s deadline may be lost.

5. What we need from you

• Keep our access in place while you are a client, and tell us if you change it.
• Send only genuine documents. Supplier invoices, proof of cost, tracking and photos you give us are sent to Amazon as evidence in your name. They must be real, unaltered and accurate. Inaccurate documents put your Amazon account at risk, not just the claim.
• Do not file the same claim twice. Do not open cases yourself, or through another reimbursement service, for items we are handling. Duplicate cases get denied and can harm your account. Tell us if you use another service.
• Keep your Amazon account active and in good standing, and tell us about anything (a suspension, a policy warning) that affects what we can file.
• Give accurate account details and keep a card on file (section 6). Supplier invoices are optional, but without them Amazon values lost inventory at its own, usually lower, estimate.

6. Fees

We charge a commission of 10% of the money Amazon actually pays you on cases we filed, or a different rate if we agree one with you in writing. Pricing.

• What counts: reimbursements and fee adjustments Amazon has actually paid or credited to your account on a case we filed, as shown in your Amazon reports.
• What does not count: a case that is filed or approved but not yet paid; a denied case; reimbursements Amazon issues on its own without a case from us; lower fees going forward after a correction; and cases you filed before you joined FeeBulldog, even if we record them in your account.
• No other charges: no setup fee, subscription, minimum or term commitment. If Amazon pays nothing, you pay nothing.
• A card is required before we file your first case. You add it on Stripe’s own page. Stripe holds it; we see only the brand and last four digits. By adding it you authorise us to charge the commission described here.

7. How and when you are charged

These are the default settings. If we agree different timing with you, we will say so in writing.

• We bill by calendar month, for the recoveries Amazon paid in that month.
• We wait for the month to settle — until at least 80% of that month’s cases are paid, denied or reversed, or 45 days after the month ends, whichever comes first. A case paid later is billed in a later month.
• Then we email you the invoice: what Amazon paid, the commission, and the date it will be charged.
• The card is charged 14 days after that email. If a charge fails, we try again every 3 days, up to 4 attempts in total, and then contact you.
• If we agree to it, we can instead send an invoice you pay through Stripe, due within 14 days.

8. When Amazon takes money back

• Before we charge you: we reduce the invoice, or cancel it if nothing is left, and email you.
• After we charge you: we issue a credit note for the commission on the reversed amount — refunded to your card, or taken off anything you still owe on that invoice — and email you.
• A full reversal is credited automatically once it appears in your Reimbursements report. A partial reversal is flagged to us and credited the same way after we check it.

9. Your data

Our Privacy Policy explains what we collect and how it is held. In short:

• We use your account data only to provide the service to you. We do not sell it, share it with other sellers, or combine it with another seller’s data.
• We do not keep buyers’ personal data. Buyer-written return comments are dropped when a report is read, and buyer location columns are blanked in the copy we store. Raw returns and settlement report files are deleted after 30 days.
• You can download everything we hold on your account, as one file, from your account page at any time.

10. Ending the service

Either of us can end the service at any time, with no notice period and no penalty.

• Closing your account is one button on your account page. It closes the account straight away, removes your card from Stripe, stops our work on your account, and emails you a summary of any cases still open and any recoveries not yet invoiced.
• You remove our access yourself: the user seat in Seller Central, and the API connection if you added one. Only you can do that.
• Cases already filed stay with Amazon, and any money from them is paid to you. Our commission on a recovery Amazon pays on a case we filed before you closed stays billable at your rate. Your card is removed when you close and is never charged after that: once the month settles (section 7) we send a payable Stripe invoice, due within 14 days. Reversals are credited as in section 8. Cases filed after you close are not billed.
• Deleting your data is a separate button. We delete it 30 days after your request (reply to our email within that time to cancel). We keep only what we must: records tied to cases still open or appealable with Amazon, and invoices and paid-claim records needed for accounting, with your name, card and contact details removed.
• Changed your mind after closing? Reply to the closing email and we will reopen the account.

11. Disclaimers

The service is provided as it is and as available. We are not responsible for Amazon’s decisions, policies, systems or delays, or for actions Amazon takes on your account. We are not responsible for claims lost because access was removed, documents were not provided or were inaccurate, or a claim window had already closed. FeeBulldog does not give legal, tax or accounting advice.

12. Limitation of liability

To the maximum extent the law allows, our total liability to you for anything arising from these terms or the service is limited to the fees you paid us in the twelve months before the claim. We are not liable for indirect, incidental or consequential losses, including lost profits.

13. Not affiliated with Amazon

FeeBulldog is an independent service. It is not affiliated with, endorsed by, or sponsored by Amazon.com, Inc. or its subsidiaries. Amazon and FBA are trademarks of Amazon.com, Inc.

14. Policy alert emails

Subscribing to policy alerts does not make you a client and carries no obligation. Every alert has a one-click unsubscribe.

15. Changes to these terms

If we change these terms, we publish the new text here with a new version number and date. When you sign up, or accept from your dashboard, we record the version you accepted, when, and a fingerprint of the exact text, so either of us can later show which wording applied.

When a new version is published, existing clients are asked to accept it on their dashboard. Until you do, we do not open new cases for you. Cases already filed, report pulls, payments, billing and credits carry on as before. We may email you a reminder, at most once a week.

16. Governing law

These terms are governed by the laws of the State of New Jersey, United States, without regard to conflict-of-law rules.

17. Contact

FeeBulldog · admin@feebulldog.com

See also: Privacy Policy · Pricing · How it works · Security