The claims we refuse to file.
A reimbursement service is judged on what it recovers. It should also be judged on what it declines to try — because in a system that tracks your account's behaviour, filing rubbish has a cost, and you are the one who pays it.
Why saying no matters
Amazon evaluates cases per account. An account that submits a steady stream of weak, undocumented, or duplicate claims gets slower handling and more reflexive denials — including on the claims that are genuinely good. The cost of a bad claim is not zero. It is charged to the credibility of your next one.
Which is an awkward incentive for a service paid on volume of recoveries. So here is our list, in public.
What we will not submit
Anything outside its window
Reimbursement claims past sixty days, fee disputes past their own deadline. These are not long shots, they are automatic denials. Any service filing them is generating activity, not recoveries.
Claims Amazon has already paid automatically
A meaningful share of lost and damaged inventory is reimbursed by Amazon's own systems without anyone asking. Re-filing those produces duplicates, and billing you commission on money that would have arrived anyway is somewhere between sloppy and dishonest. We reconcile against reimbursements already issued before anything gets filed.
Duplicates of a claim already open
Including one you or another service filed. Duplicate cases on the same event get closed, and they are the fastest way to look disorganised to the people deciding your claims.
Losses that are genuinely yours
Damage caused by insufficient packaging on your side. Units that arrived non-compliant and were disposed of under policy you accepted. Customer damage on a return where the customer, not the warehouse, broke it. We will tell you these are not recoverable rather than spend your credibility discovering it.
Inventory claims with no cost documentation behind them
Since March 2025 these are valued at Amazon's own internal estimate, which runs below actual cost. Filing without documentation locks in the lower number. We would rather delay a week to get your supplier invoice on file than file fast and get paid less. Why this changed.
Speculative dimension disputes
We request remeasurements where the evidence supports it, not across the catalog on the chance something sticks. Amazon caps remeasurement requests per month, and spending that limited allowance on guesses means the SKU actually costing you thousands has to wait.
Appeals with nothing new in them
Resubmitting an identical case after a denial is not an appeal. If we cannot add evidence or cite the specific policy the denial got wrong, we close it and say so.
What this costs you: a lower number of cases filed than some competitors would report. What it buys you: a higher proportion approved, faster handling on everything else, and an account that Amazon's support system has no reason to treat as noisy.
If you disagree, file it yourself
It is your account. Where we decline something, we tell you what we found, why we think it will be denied, and what evidence would change our mind. If you want it filed anyway, you have every case tool we do — and we will document the finding for you at no charge.
Find out what Amazon owes you.
A free audit takes ten minutes to set up. You get a findings report with real dollar figures, and no obligation to do anything with it.